PERSONAL DATA PROTECTION POLICY
Le Sherwood's commitment to the protection of personal data
May 25, 2018 marks the entry into force of the General Data Protection Regulation known as "GDPR". The aim of this text is to considerably overhaul and unify the fundamental legislation of Europe in the field of personal data protection. To adapt to this new regulation, the Data Protection Act of January 6, 1978 was adapted and passed, in its revised version, at the National Assembly on May 14, 2018.
Within the meaning of the regulations in force, “personal data” is “any information relating to an identified or identifiable natural person”. A person can be identified directly (example: name, first name) or indirectly (example: identifier, telephone number, etc.).
A "processing of personal data" is an operation, or set of operations, relating to personal data, regardless of the process used (collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, etc.).
This policy has been designed to help you understand what data we collect, why we collect it, and what we do with it.
Through this policy, our company undertakes to process the personal data entrusted to it in a transparent, confidential and secure manner.
Data collected
When you browse our site or when you book a stay, treatment or any other service in one of our establishments, we ask you, in your capacity as customer, for a certain amount of personal information.
All data concerning users or customers is collected directly from them.
The personal data that we may need to collect are as follows:
Reservation of a stay or a service
When you book a stay in one of our establishments, we ask you for your contact details (surname, first names, postal and email address, telephone number, title, etc.), certain personal information (date of birth, nationality, etc.) as well as your credit card number for transaction and reservation purposes.
We collect your personal data for the purpose of:
• Manage villa reservation requests.
• Manage your stay in our establishments
• Improve our services, in particular:
o Adapt our products and services to best meet your requests.
o Personalize our offers and communications for you.
o Inform you of special offers and any new stay available.
o Allow you to benefit from our loyalty policy.
o Carry out optional satisfaction surveys and carry out reporting and studies of the responses we receive to questionnaires and customer comments on our services, in order to improve our services
o Manage any complaints related to our stays and services.
• Manage our relationship with our customers before, during and after your stay:
o Send you newsletters or contact you by phone.
o Manage requests to unsubscribe from newsletters.
o Take into account the right of opposition.
• Comply with local laws (eg retention of accounting documents).
• Secure and improve your use of our websites, in particular:
o Improve navigation.
o Guarantee security and fraud prevention.
The legal basis for collecting your personal data is:
• The execution of a contract to which the person concerned is a party or the execution of pre-contractual measures taken at the request of the latter (reservation of stay)
• Compliance with legal obligations incumbent on Le Sherwood (for example, legal retention periods for accounting documents)
• The legitimate interest of Le Sherwood in ensuring the best quality of its services, in providing its customers with the best possible monitoring of their reservations and their stay or treatment and in improving the functioning of the websites.
• The legitimate interest of Le Sherwood as it results from Recital 47 of the GDPR, namely the existence of a “relevant and appropriate relationship between the data subject and the data controller in situations such as those where the data subject is a customer of the controller ”.
• The consent of the person concerned when this is required by the regulations in force, in particular as regards commercial prospecting and cookies.
In the event that you do not wish to provide the personal information requested from you, you may not be able to access certain parts of our website or that the company Le Sherwood may be unable to respond to your requests. requests.
The mandatory or optional nature of the information provided and the possible consequences, for us, of a failure to respond, are specified when collecting the information in question.
Recipients of the data
The Personal Data collected by the company Le Sherwood are not transmitted to commercial or advertising players.
No transfer of personal data is made to a third country or to an international organization.
They are only accessible to certain authorized employees of the IT, customer, sales and marketing departments within the limits of their respective responsibilities and in compliance with this policy.
Data retention period
We keep your personal data only for the time necessary for the purposes pursued.
User rights
In application of the regulations applicable to the protection of personal data, you have the possibility:
• To exercise your right of access, to know the personal data concerning you and the information applicable to the processing of such data.
• To request the rectification of your data if it is inaccurate or to request that it be completed if it is incomplete.
• Obtain the erasure of your data.
• Obtain the limitation of the processing of your personal data.
• To oppose, at any time, for legitimate reasons, the processing of your personal data, including profiling.
• To withdraw, at any time, your consent to the processing of your personal data
• To request the portability of your data.
• To define directives relating to the fate of your personal data after your death.
To exercise your rights, we invite you to contact us by email: contact@lesherwood.com. In this case, you must indicate the personal data that you want us to rectify, complete, or delete, identifying you precisely with a copy of an identity document. Requests for the deletion of personal data will be made subject to the legal obligations incumbent on Le Sherwood, in particular with regard to the conservation or archiving of documents.