The following general conditions of contract, as integrated by the booking confirmation, constitute the terms and conditions applicable to the contract stipulated between the customer ("the Customer") and Leisure Properties GmbH ("the Company") with regard to the lease of a property (“the Property”). The booking confirmation and the general conditions of contract jointly form the "Contract".
Leisure Properteis GmbH negotiates the rental agreement as an agent in the name of and mandated by the respective owner of the rental property.
2.1. Reservations are made via the website www.leisure-rentals.com.
The website will accept a reservation on the basis of the availability of the properties. Immediately after the reservation has been made the Customer will receive an automatic confirmation from email@example.com containing information about the type of property, the length of stay and the price applied. The reservation will be considered valid 48 hours after the confirmation unless the Customer cancels the reservation and only if the payment of the booking deposit is completed.
2.2. The terms and methods of the payment are as follows:
all reservations must be confirmed with a booking deposit, 20% of the total booking fee for the entire stay. This payment must be made by bank transfer within 48 hours after the booking. Failure to make the bank transfer in 48 hours may result in booking cancellation. All charges for the bank transfer will be borne by the Customer. The balance corresponds to the difference between the total booking fee and the booking deposit, and must be paid by bank transfer no later than 6 (six) weeks before the beginning of the rental period.
3.1. The total booking fee indicated on the booking confirmation corresponds to the price relevant to the full lease period.
3.2. The fees do not include the compulsory final cleaning and the rent of linen and towels, which must be paid upon arrival.
3.3. The customer's failure to pay, or any delay in required payments, will result in an immediate interruption of the agreed services, and in an obligation for the Customer to vacate the apartment without delay.
Additional services (such as a baby cot) can be ordered by telephone, email or online during the booking process. These services will be paid upon arrival.
5.1. Upon arrival the Customer will be required to provide a security deposit. The Company will provide the keys to the property only on receipt of the security deposit. The amount of the security deposit depends on the type of property.
5.2. Any extra charges, additional cleaning fees and damages (except normal wear and tear) incurred or caused by the Customer or his party during the stay will be deducted from the security deposit. If the security deposit is paid in cash, it will be refunded upon departure with any necessary deductions made.
6.1. The duration of the Contract will be indicated in the booking confirmation. For contracts with a duration up to 30 days the duration is considered fixed, with no possibility for early termination.
The Company can cancel any Reservation at any time if the Property booked is not available on the date of arrival or during the stay. In this case, the Company will totally refund the pre-payment.
7.1. Cancellation from the Customer
The Company reserves the right to replace the property with alternatives of equal or higher quality if, in event of “force majeure”, the Company is not able to assure the Customer the lease of the Property. If the Customer, for reasonable and substantiated grounds, rejects the alternatives offered as a substitution, the Company will refund the amounts paid.
9.1. The keys of the Property will be delivered to the Customer by the Company representative, at the place and time agreed in advance. Check in may take place during these times: Low Season Mon-Sun 9.00-18.00 (Prior agreement and appointment) Medium Season Mon-Sat 16.00-18.00 High Season Mon-Sat 16.00-18.00
9.2. The Customer will immediately notify any delay exceeding half an hour over the agreed time or after office closing times to the person of reference. Considerable delays or without notice and checking in out of the office opening times and on public holidays have to be confirmed by the Company.
9.3. When handing over the keys of the property, the Company representative will deliver to the Customer a form containing a short description of the state of the Property, of its appurtenances, annexed structures and equipment contained in it on that date. This will have to be verified and any discrepancies brought to the notice of the representative of the Company within 24 hours. If no notification is received within the stipulated time, it will be deemed that the aforesaid form is accepted. If the Customer finds that an item in the inventory is damaged or absent, he/she must report it within 24 hours after arrival, otherwise the Company will not be responsible for such item and the Customer will be charged for the cost of repair or replacement.
9.4. The Company will have to be notified as soon as practically possible of any damage to the premises. This will facilitate the replacement of articles, furniture, effects or fittings that may be damaged or lost during the period of tenancy.
10.1. Check out is before 10.00h on day of departure at the Company’s office unless differently agreed with the Company. Late departures will be charged one time the daily rate. For departures outside office opening times the Customer must make arrangements with the Company upon arrival.
10.2. If the Customer decides to leave the apartment before the agreed departure date he/she will not be entitled to any refund or compensation.
11.1. The Customer undertakes not to lodge in the property a higher number of people than the one indicated in the booking confirmation except for children under two years of age. In case of non-compliance with this obligation the Company will be entitled to refuse the access to the apartment or evict the entire party. At check-in the Customer will need to show a valid identification document for each person that will stay in the property.
11.2. The Customer explicitly declares that each occupant of the property complies with all legal requirements and regulations regarding residing in the territory by having all the necessary visas and permits required for entering and residing in the country. The Customer is hereby assuming full responsibility for possessing and providing all required documents.
12.1. The Customer undertakes to use the property with ordinary diligence, refraining from any action that may cause damages. The Customer undertakes to leave the property clean, with particular regard to the kitchen corner, and to empty all garbage into outside cans. In case of non-compliance with this obligation the Company will be entitled to deduct the cost for the extra cleaning service from the security deposit. The Customer also undertakes to use the property in such a way as not to disturb the persons residing near the property. All building rules and regulations must be observed. In the event that the Customer does not follow the Company’s and the building rules and regulations, the Company reserves the right to cancel this contract and to vacate the Customer immediately from the apartment without having to refund him/her for the remaining days and keeping the totality of the security deposit as a penalty.
12.2. The Customer undertakes to return all sets of keys of the property upon departure. The Customer undertakes not to make any copies and/or to deliver to third parties the keys of the property and/or to disclose to third parties any access code of the property. The loss of the keys implies the refund of the cost of a new lock and of 5 new sets of keys. The Company will require additional charges in case the Customer requires the presence of the local staff during his/her stay for reasons such as losing the apartment's keys, forgetting the keys inside the apartment or for unjustified emergency calls for assistance in the property.
12.3. The Customer undertakes to observe the normal precautions and safety measures to prevent the entrance of unauthorized persons in the property. It is understood that in case of non-observance of this obligation, the Customer will be liable for any damages caused to the property and/or to the goods contained in it. In any case, the Customer will be liable for any damages caused to the property and/or to the goods contained in it by third parties to whom it has given access for any reason. The Customer also undertakes to take the necessary steps to protect his/her valuable belonging. The Company will not be liable for any theft to the detriment of the Customer.
12.4. The Customer undertakes not to keep any pets in the property, except with the Company's written authorization.
13.1. Upon arrival the Customer will find the property clean and tidy. The Customer is requested to wash and put away all dishes, empty refrigerator, and take out the garbage upon departure. If the Customer does not, a cleaning penalty will be deducted from the deposit. In case that an accommodation is not clean at the time of the arrival, the Customer has 2 hours to inform the Company. The Company will send the cleaning staff as soon as possible.
The apartment is equipped with the basic kitchen utensils and dishes and silverware for the designated number of persons, refrigerator and other electrical appliances.
15.1. If the Customer does not show up on the arrival date or he does not communicate any delay to the Company, the Company is not responsible for key delivery outside the office opening times (see point 10) and for compensation of any extra cost incurred by the Customer for an alternative accommodation. The apartment will be considered to have been occupied from the original date of arrival and the Customer will not be entitled to any extension on the original booking. The Company will hold the reservation for 24 hours after the agreed arrival date and time. After this time if the Customer does not show up and does not give any communication to the Company the reservation will be deemed cancelled and the Customer will not be entitled to any refund.
16.1. The Company representative and/or any third parties appointed by the Company, identifiable on the Customer's request, will have the right to access the Property in order to carry out any necessary repair and/or maintenance. The Customer will be informed in advance, except in the case of an emergency.
17.1. The Company is not liable for the obligations deriving from the organization of the travel and/or of the property lease, but is exclusively liable for the obligations deriving from its role of intermediary and in any case within the limits provided for such liability by the regulations in force. At any rate, the Company is not responsible if the default reported by the Customer depends on causes related to the Customer, or to a third party not related to the supply of the services provided by the contract, or if it is due to a fortuitous event or an event of “force majeure”. Moreover, the Company will not be considered liable for any damages deriving from services supplied by unrelated third parties and not part of the tourist package, or deriving from autonomous initiatives undertaken by the Customer during the travel.
17.2. The Company will not be liable towards the Customer for any interruptions of electricity and/or gas and/or water supplies not caused by the Company.
17.3. The Company nor the property owner is not liable under any circumstances for loss, theft or damage to the occupants or Customers and/or their belongings.
17.4. It is understood that, within the limits allowed by the law, the amount of possible damages indemnifiable by the Company to the Customer in relation to the Contract will be limited to the amount actually paid by the Customer to the Company under the Contract.
18.1. The Company will have the right to terminate the Contract with immediate effect by written notice to be sent to the Customer in the following cases: a) In case of non-payment by the Customer of any amount due as provided in the booking confirmation, including the security deposit; or b) In case of behaviours contrary to the good management of the property (see art. 13).
18.2. In the event of the previous letter a), the Company will be entitled to deduct, by way of penalty, the security deposit and/or the part of the total booking fee previously paid by the Customer. 20. Personal data The Customer authorizes the Company to communicate his/her personal data to third parties in order to comply with any obligations under the lease contract (i.e. tourist taxes).
I have read and understood the General Conditions of Contract and accept them on behalf of myself and all the persons listed. I confirm I am a member of the party travelling and I accept the prices quoted. I am over 18 years old.