Privacy Policy

Last updated: September 15, 2026

At ZeWelcome, we place great importance on protecting your personal data.

This Privacy Policy explains what data we may collect, why we use it, who it may be shared with, how long we retain it, and what rights you have.

Data Controller

The data controller is:

ZEWELCOME SAS

5 Immeuble Hôtel BWA Chick

Avenue de l'Europe

97118 Saint-François – Guadeloupe, France

Email: contact@zewelcome.com

For any questions regarding your personal data or to exercise your rights, you may contact us at this address.

What data may we collect?

Depending on your relationship with ZeWelcome, we may process:

your first and last name;
your contact details: email address, telephone number and, where necessary, postal address;
information relating to an enquiry, booking or stay;
information concerning guests and occupants where required to organise the stay;
information relating to a property entrusted to ZeWelcome for marketing, management or sale;
your communications with our team;
information required to manage payments, refunds and security deposits;
your preferences and consents regarding marketing communications;
technical information relating to the use of our website, such as IP address, browser, device used, pages viewed and technical events;
any information reasonably necessary to prevent fraud, comply with our legal obligations or defend our rights.

We aim to collect only data that is relevant to the purpose for which it is processed.

Why do we use your data?

Responding to your enquiries

We use your contact details and the information you provide to respond to requests for information, availability enquiries, valuation requests or any other enquiry.

Legal basis: steps taken at your request prior to entering into a contract and, depending on the circumstances, ZeWelcome's legitimate interests.

Managing bookings and stays

We process the data required to:

check availability;
create and confirm bookings;
manage payments;
provide information necessary for the stay;
organise check-in and related services;
manage changes, cancellations, security deposits, incidents or complaints.

Legal basis: performance of a contract or pre-contractual measures.

Managing our relationships with property owners

If you are a property owner or represent one, we use your data to manage our communications, mandates, property marketing, bookings, payments, reports and agreed services.

Legal basis: performance of a contract or pre-contractual measures.

Complying with our legal obligations

Certain data is processed in order to comply with our accounting, tax, regulatory and other legal obligations.

Legal basis: legal obligation.

Preventing fraud and securing our services

We may use certain information to secure bookings and payments, detect fraudulent or abusive behaviour, protect our website and defend the interests of ZeWelcome, its clients and partners.

Legal basis: ZeWelcome's legitimate interests and, where applicable, legal obligation.

Improving our website and services

We may analyse the use of our website and services in order to measure performance, identify technical issues and improve the experience we provide.

Where the use of cookies or trackers requires your consent, such processing will only take place after your consent has been obtained.

Legal basis: legitimate interests where processing may lawfully be carried out without consent; consent in all other cases.

Sending you marketing communications

We may send you information, offers or news from ZeWelcome where permitted by law.

You may unsubscribe at any time using the link provided in our communications or by contacting us at contact@zewelcome.com.

Where your consent is required, particularly for certain forms of marketing, no communication will be sent without it.

Legal basis: consent or legitimate interests, depending on the circumstances and communication channel used.

Telephone marketing

Where required by law, ZeWelcome will only use your telephone number for marketing purposes after obtaining your prior, freely given, specific, informed consent expressed through a clear affirmative action.

You may withdraw this consent at any time.

This consent cannot be renewed automatically.

These rules do not prevent calls directly related to an enquiry you have submitted or to the performance of an ongoing contract where permitted by law.

Who may receive your data?

Your data is accessible only to persons who reasonably need access to it in order to perform their duties.

Depending on the circumstances, it may be shared with:

authorised members of the ZeWelcome team;
the owner of the accommodation concerned by a booking;
concierges and service providers involved in organising a stay;
booking platforms and distribution partners where required for a booking or listing;
our payment and security deposit service providers;
our technical, hosting, booking, customer relationship, messaging and communication providers;
our analytics or advertising providers where you have consented to this;
our advisers, accountants, insurers or legal partners where necessary;
competent authorities or bodies where required by law.

These recipients receive only the information necessary to carry out their role.

ZeWelcome does not sell your personal data.

Payments

Online payments are processed by specialist payment service providers.

ZeWelcome does not intend to retain full bank card details, such as the complete card number or security code.

Such information is processed by the payment provider in accordance with its own security and retention obligations.

Certain payment-related information, such as the amount, date, transaction status or payment reference, may nevertheless be retained by ZeWelcome for booking management, accounting and dispute handling purposes.

Cookies and trackers

Our website uses cookies and similar technologies.

Some are strictly necessary for the operation of the website and may be used without your consent.

Others, particularly those used for audience measurement, personalisation or advertising campaign measurement, are only used where your consent is required and has been given.

On your first visit, you can accept, reject or customise the relevant cookies.

You may change your choices at any time using the “Cookie settings” function available on the website.

The up-to-date list of providers, purposes and retention periods for cookies used is available directly through our cookie management tool.

Transfers of data outside the European Economic Area

Some of the technical service providers used by ZeWelcome may process data from countries located outside the European Economic Area.

Where required, ZeWelcome ensures that such transfers rely on a mechanism recognised under applicable law, including an adequacy decision or appropriate contractual safeguards.

How long do we keep your data?

We retain your data only for as long as necessary for the purposes for which it was collected and, where required, for applicable statutory retention or limitation periods.

As a general rule:

data relating to bookings, contracts and mandates: for the duration of the contractual relationship and then for the period necessary to comply with our legal obligations and defend our rights;
accounting documents and records: 10 years in accordance with legal requirements;
data used for marketing to existing clients: for the duration of the commercial relationship and for up to 3 years after it ends;
prospect data: for up to 3 years from collection or the prospect's last active contact;
information required to honour an objection to marketing: retained for as long as necessary to ensure that the objection is respected;
proof of consent to telephone marketing: 3 years from the date consent was obtained, in accordance with applicable regulations.

Certain data may be archived for longer where necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

Your rights

Depending on the type of processing and subject to the conditions provided by law, you may have:

a right of access to your data;
a right to rectification;
a right to erasure;
a right to restriction of processing;
a right to object;
a right to data portability for certain data;
the right to withdraw your consent at any time where processing is based on consent.

You may exercise these rights free of charge by contacting us at:

contact@zewelcome.com

or by post at:

ZEWELCOME SAS

5 Immeuble Hôtel BWA Chick

Avenue de l'Europe

97118 Saint-François – Guadeloupe

France

We may request proof of identity only where there is reasonable doubt as to the identity of the person making the request.

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr.

Data relating to minors

ZeWelcome's services are not intended to be purchased directly by minors.

Information relating to minor guests may nevertheless be provided by their legal representative or by the person making the booking where required to organise the stay.

We do not seek to collect personal data directly from minors where such data is not necessary for this purpose.

Security

ZeWelcome implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure.

We also select our service providers taking into account the level of security appropriate to the services entrusted to them.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, service providers or applicable regulations.

The date of the latest update is shown at the top of this page.