Privacy Policy

LIMESTAY by LIMEGROUP places a high importance on protecting your privacy and is committed to ensuring that the collection and processing of your data, conducted from our website, complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

This privacy policy defines and informs you about how LIMESTAY uses and protects the personal information and data you transmit to us and applies as soon as you use our products and services.

PERSONAL DATA We collect and use only the personal data necessary for our activities to offer you personalized and quality services and products.

We may collect various information and personal data as required by our services, including:

Contact and identification information (name, first name, place and date of birth, address, email(s), phone(s), etc.)
Authentication information when using our online services (client areas, browsing, etc.): IP address, logs, device used, etc.
Information related to searches and needs
Banking information related to managed clients, co-ownership management, and rental payment notices
Information related to properties and real estate assets
Data related to habits and preferences, particularly for statistical purposes on the use of our services or interactions with our services.

The data we use may be collected directly from you or indirectly from partners, suppliers, and clients, including non-client individuals such as prospects, guarantors.

USE AND PURPOSE OF COLLECTED INFORMATION AND DATA Personal data is mainly used to:

Provide the information or services you have requested.
Execute a contract concluded with you within the framework of a mandate.
Personalize your experience and meet your individual needs.
Provide personalized content.
Improve our digital services, websites, and applications.
Enhance customer service and support your needs.
Contact you about events, news, and services related to our activities and professions.

More generally, the collection and use of your data serve the legitimate interests of LIMESTAY to ensure the highest quality of our services, provide the best possible follow-up to our clients, prospects, partners, suppliers, and users, and improve the functioning of our communication platforms and business applications.

DATA RETENTION PERIOD We retain your personal data only for the durations necessary to comply with legal and regulatory provisions and the purposes of the collection as indicated in section 2.

For clients, most data is retained for the entire duration of our contractual relationship and up to 10 years after the end of our contractual relationship.

For prospects, information is retained up to 3 years from their collection or our last contact.

RIGHTS OF ACCESS In accordance with current European regulations, you have the following rights concerning your personal data, which you can exercise by writing to the postal address mentioned below:

Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), updating, and completeness of User data
Right to lock or erase User personal data (Article 17 GDPR) when they are inaccurate, incomplete, equivocal, outdated, or when their collection, use, communication, or retention is prohibited
Right to withdraw consent at any time (Article 13-2c GDPR)
Right to limit the processing of User data (Article 18 GDPR)
Right to object to the processing of User data (Article 21 GDPR)
Right to the portability of the data Users have provided, when such data is subject to automated processing based on their consent or a contract (Article 20 GDPR)
Right to define the fate of Users' data after their death and to choose to whom their data should be communicated to a previously designated third party.

For more information: https://www.cnil.fr/comprendre-vos-droits

For any questions regarding this privacy policy and any information or exercise of your rights concerning the processing of your personal data, you can contact our services:

By signed mail accompanied by a copy of an identity document to the following address:

LIMEGROUP
27 BD MONTFLEURY
06400 Cannes

Due to the obligation of security and confidentiality in the processing of personal data incumbent on LIMESTAY, you are informed that your request will be processed provided that you can prove your identity, particularly by producing a scan or a photocopy of a valid identity document.

Finally, LIMESTAY undertakes to respond to your access, rectification, opposition requests, or any other additional information requests within a reasonable time not exceeding 1 month from the receipt of your request.

If you believe that LIMESTAY does not comply with its obligations regarding your personal information, you can file a complaint or request with the CNIL, the competent authority in France, via the following link: https://www.cnil.fr/fr/plaintes/internet

DATA PROTECTION LIMESTAY implements a variety of technical and organizational measures to ensure the security of personal data processing and the confidentiality of personal data.

As such, LIMESTAY takes all necessary precautions to preserve data security and, in particular, to prevent them from being distorted, damaged, or accessed by unauthorized third parties (protection of premises, authentication systems with personal and secure access via confidential IDs and passwords, connection history).

We also protect your information offline. Only employees and services that need to perform specific tasks (e.g., billing or customer service) have access to personally identifiable information.

DISCLOSURE TO THIRD PARTIES We do not sell, trade, or transfer your personally identifiable information to third parties.

This does not include trusted third parties who assist us in operating our website, providing our services, and fulfilling our missions, as long as those parties agree to keep this information confidential.

To fulfill our missions, we may disclose your personal data only in specific cases to:

Entities within our company
Service providers and subcontractors performing services on our behalf
Independent agents, intermediaries, or brokers with your specific consent: consent act, contractual clause
Business partners within the framework of mandate delegation, multi-broadcasting of real estate ads, or specific advertising
Financial, judicial authorities, or state agencies, public organizations upon request and within the limits permitted by regulations
Certain regulated professions such as lawyers and notaries

DATA TRANSFER OUTSIDE THE EUROPEAN ECONOMIC AREA
LIMESTAY reserves the right to use authorized service providers to facilitate the collection and processing of data you have communicated to us. These providers may be located outside the European Union. LIMESTAY has previously ensured that its providers implement adequate safeguards and strict confidentiality, usage, and data protection conditions. Particular attention is paid to the existence of a legal basis for any data transfer to a third country.
COOKIES
When you first connect to the LIMESTAY website, you are warned by a banner generally located at the bottom of your screen that information related to your browsing may be recorded in files called "cookies."

We use different cookies on the site to improve site interactivity and our services.

What is a "cookie"?

A "cookie" is a limited-size file, generally consisting of letters and numbers, sent by the internet server to the cookie file of the browser located on your computer's hard drive.

Our cookie use policy allows you to better understand the provisions we implement regarding browsing on our website. It informs you about all the cookies present on our website, their purpose, and how to set them.

Some internal cookies are necessary for the site to function optimally. You can oppose and delete them using your browser settings, but your user experience may be degraded.

Other cookies, such as audience measurement cookies, are used to adapt the site to user requests: measuring the number of visits, the number of pages viewed, visitor activity on the site, and their return frequency.

Finally, some features of this site rely on services offered by third-party sites. Some third-party cookies are necessary and almost indispensable to offer optimal service (Google Maps, for example, used from the search), while others have only a limited interest in enriching a service or product (YouTube video, Facebook, Google Charts, etc.).

These features deposit cookies that allow these sites to track your navigation.

These cookies are deposited only if you give your consent. You can find out about the nature of the cookies deposited, accept or refuse them either globally for the entire site and all services or service by service by clicking here.

UNSUBSCRIBE We use the email address you provide to send you information and updates related to your requests, searches, interests, company news occasionally, related product information, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included either at the bottom of each email or by clicking here.