Privacy Policy


Zencity, Inc. (dba “Zencity”), accessible from, is committed to the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Zencity and how we use the data. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at

A. Data We Collect
Zencity asks for and collects select personal information about you when you book via our platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you all products or services. This data includes your contact information such as your name, address, phone number, email address. Zencity does not store your payment or credit card information on our servers.

B. How We Use The Data
Zencity may use data we collect to provide a variety of hospitality services including, but not limited to, sharing important updates, providing customer service, and marketing our products and services. Our payment processing partner Stripe may use credit card payment information solely to process specific individual transactions and/or applicable refunds.

C. Sharing Data
Zencity may share select personal identifying information only with directly relevant landlords and property management partners solely for the purpose of providing hospitality services, ensuring smooth guest check-in, and maintaining the security of the rented premises.

D. Log Files
Zencity follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of the hosting service’s analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

E. Cookies and Web Beacons
Like any other website, Zencity uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the user’s experience by customizing our web page content based on visitors' browser type and/or other information.

F. Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Zencity. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Zencity, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Zencity has no access to or control over these cookies that are used by third-party advertisers.

G. Third Party Privacy Policies
Zencity’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

H. Children's Information
Zencity is committed to protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Zencity does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

I. Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Zencity. This policy is not applicable to any information collected offline or via channels other than this website.

J. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.