GENERAL CONDITIONS
OF USE
OF THE FAIR PLACE
PLATFORM
These general conditions were last updated on: 26/04/2021
Contacts:
The site FAIR PLACE is published by:
Head of publication: Jules Mourot & Jerome Darmon
The site FAIR PLACE is hosted by:
TOKIDEV
3 BD de RIQUIER, 06300 NICE
Simplified share company
Siren: 530 043 751
Capital of €5,100
Contact: 04 92 04 70 08
contact@tokidev.fr
Glossary
The terms "FAIR PLACE", "we", "us" or "our" used in these General Conditions of Use refer to the company FAIR PLACE.
The "platform" or "site" refers to the FAIR PLACE platform.
GCU: General Conditions of Use
Owner or Representative: Person who is a member of the FAIR PLACE website having published a listing advertising a seasonal rental offer for a property that belongs to him or her.
Traveller: Person who wishes to/has booked a property with an Owner or Representative through the intermediary of the FAIR PLACE platform.
User: Any person who accesses the platform.
Villa: House or apartment in the FAIR PLACE collection
Please read these General Conditions of Use carefully because they contain important information about your rights, obligations and legal recourse.
Access to and use of the FAIR PLACE platform is subject to the acceptance of these General Conditions of Use.
By accessing the FAIR PLACE platform or by using it, you agree to be bound by these General Conditions of Use and to comply with them.
These General Conditions of Use constitute a legally binding agreement which binds you to the company FAIR PLACE (as defined below) and which governs your access to the platform and your use thereof, including other sites proposed through the intermediary of the FAIR PLACE platform. This contract will be valid for a period of 30 days, at the end of which it will be automatically and permanently renewed for successive periods of 30 days until such time as you seek its termination by registered letter addressed to the headquarters of the company FAIR PLACE.
Users are advised to refer to the latest version of the GCU before navigating on the site, and they can be accessed at any time on the site. In the case of disagreement with the general conditions, the user may not use the site.
The publisher reserves the right to modify the site and its services at any time and without notice, as well as these GCU, in particular in order to comply with all regulatory, legal, editorial and/or technical developments.
To keep Owners or Representatives informed and within a reasonable time frame before the publication of new General Conditions of Use, the FAIR PLACE platform shall send each of the Owners or Representatives an email informing them of the changes to the general conditions.
In the event of failure to denounce the said general conditions within a period of 10 days after receipt of this e-mail, the new general conditions will be deemed to have been accepted.
For any question or request for information concerning the site, or to report any illicit activities or content, the User can contact the publisher at the following email address: contact@fairplace.fr or send a registered letter with acknowledgement of receipt to the address of the headquarters given at the start of these conditions.
The manner in which we collect and use personal data related to your access to the FAIR PLACE platform and your use of the FAIR PLACE platform is described in the paragraph about protecting data of a personal nature.
All payment services related to your use of the FAIR PLACE platform are provided by an independent company, the company STRIPE (www.stripe.com) or INGENICO (www.ingenico.com)
The owners or representatives will not be able to use the FAIR PLACE connection platform without the creation of a STRIPE or INGENICO account.
The conditions relating to the payment of the company STRIPE or INGENICO are accessible via the link given below: https://stripe.com/fr/privacy#translation
or
https://www.ingenico.com/fr/payments/carte-bancaire
The GCU apply, as necessary, to any variation or extension of the Internet site FAIR PLACE, on social media and/or existing or future communities.
1.1 The FAIR PLACE platform is an online marketplace that allows registered users (the "Owners or Representatives") to publish an advertisement about the availability for seasonal rental of a property (“the Villa”) located in metropolitan France.
The FAIR PLACE platform also allows property owners or Representatives and travellers in search of holiday accommodation to enter into contact with one another. This platform allows owners or Representatives and travellers to communicate directly with each other to conclude a seasonal rental contract.
The FAIR PLACE platform does not have the purpose of presenting property for sale or for long term rental whether for furnished or unfurnished premises.
1.2 FAIR PLACE also offers a service to assist with drafting the advertisements.
This service is accessible in the OWNER tab after requesting registration with the FAIR PLACE platform.
To request this service, a certain amount of information must be provided (last name, first name, email address).
1.3 FAIR PLACE has a concierge service, a complementary activity with the constant objective of offering maximum satisfaction to Owners or Representatives and Travellers booking a property from among the platform’s collection.
This concierge service is independent from the activity of allowing Owner or Representatives and Travellers to contact each other and is subject to an independent contract.
The introductory activities and the concierge activities are independent of each other.
When a Traveller books a property or an Owner or Representatives publishes an advertisement on the FAIR PLACE platform, the concierge service is not included.
The FAIR PLACE concierge service must be requested by interested parties by telephone + 33 (0)6 59 95 51 90 or by e-mail contact@fairplace.fr.
1.4 FAIR PLACE does not own and does not create advertisements (except the service assisting with the drafting of the advertisements), nor does it sell, sell on, provide, control or manage any properties.
The Owners or Representatives are solely responsible for their ads.
When Owners or Representatives make or accept a booking, they enter into a seasonal rental contract with the Traveller directly. FAIR PLACE is not and will not become party to any contract between Owners or Representatives and Travellers. FAIR PLACE is not involved in the contractual relationship established between Owners or Representatives and Travellers.
FAIR PLACE is not a real estate broker, nor an insurer, property manager or real estate agent.
FAIR PLACE only acts in introducing parties to each other.
1.5 FAIR PLACE cannot be held responsible for the behaviour of Owner(s) or Representatives or Traveller(s).
You should always exercise caution when you decide to stay in a Villa, accept a booking request, or have any other exchange or interaction with any other person (Traveller or Owner or Representatives) online or in person.
Should the property have changed since the date on which the photo was taken, FAIR PLACE cannot be blamed for this.
The Owner remains solely responsible for his/her advertisement and the photos published.
1.6 If you choose to use the FAIR PLACE platform as an Owner or Representatives, your position with respect to FAIR PLACE is limited to that of an independent third party contractor, and not an employee, agent, a member of a joint venture or even an associate of FAIR PLACE for any reason whatsoever.
There is no relationship of subordination between FAIR PLACE and the Owners or Representatives.
You are acting exclusively on your own behalf and for your sole benefit and not for the account of or for the benefit of FAIR PLACE.
1.7 To help Owners or Representatives or Travellers who speak another language, advertisements and other forms of Member Content may be translated, fully or partially, into other languages. FAIR PLACE cannot guarantee the accuracy or the quality of these translations, and it is up to the Owners or Representatives to check the accuracy of these translations.
As the translation is made to offer the Owner or Representative better visibility on the platform, FAIR PLACE will not have to seek the permission of the Owner or Representative to translate the advertisement.
In case of refusal of a translation of your advertisement, you must inform FAIR PLACE by e-mail or by registered letter addressed to the headquarters.
2.1 You must be at least 18 years old (or the legal age required in your country of residence) and have the legal capacity to enter into a contract to access the FAIR PLACE platform, to use or create an Owner or Representatives account or to ask to rent a Villa in the FAIR PLACE collection. By accessing or using the platform, you certify that you are at least 18 years of age and have the ability and the power to enter into a contract. In addition, you guarantee that all the information you provide is true and accurate.
2.2 FAIR PLACE disclaims all liability with regard to the identity of Owners or Representatives or Travellers.
2.3 By presenting a rental property on the FAIR PLACE platform you guarantee to FAIR PLACE and Travellers that you are the rightful owner or Representative of the property on offer, that you have the right to propose its seasonal rental, or that you are in possession of a management mandate.
FAIR PLACE reserves the right to prosecute any person who would publish an advertisement in disregard of the rule specified above.
2.4 FAIR PLACE is a platform that places Travellers and the Owners or Representatives of luxury Villas or Apartments in contact with each other.
FAIR PLACE reserves the right to refuse the publication of advertisements concerning a Villa or apartment without having to justify this to the Owner or Representatives.
The FAIR PLACE platform is available at the address: www.fairplace.fr
Connecting to and navigating the website FAIR PLACE implies unreserved acceptance of the General Conditions of Use regardless of the technical means of access and the terminals used.
3.1 Registering to the platform as an Owner or Representatives and access to the Owner account
To register as an Owner or Representative and be able to publish an advertisement (in addition to the obligations of being of age and having rights to the property on offer as mentioned above), a certain amount of information will need to be provided (last name, first name, email, telephone, country).
You must enter accurate, up to date and complete information during the course of the registration procedure and keep the information in your Owner account up to date, as well as that contained on the pages of your property(ies) on offer for seasonal rental.
When proposing a Villa in the FAIR PLACE collection you certify that you have all the necessary rights to propose the said Villa as a seasonal rental and to collect the rents.
The responsibility of FAIR PLACE cannot be engaged in case of identity theft by the alleged Owner or Representatives or if the said Owner or Representative is not the owner of the rights necessary to propose the property for seasonal rental.
FAIR PLACE reserves the right to prosecute any person infringing this obligation.
If you create a FAIR PLACE account for a company or other legal entity you certify that you have the power to legally engage this legal entity and to give us all the permissions and licenses of use.
After sending your request to FAIR PLACE, the platform services will make contact with the Owner or Representative directly by email.
Once the registration request has been accepted by FAIR PLACE, access to the Owner or Representative account is via the LOGIN tab.
The Owner or Representative must then register an email and password.
It is forbidden to create several Owner or Representative accounts without prior express permission granted by the company FAIR PLACE.
The Owner or Representative account is personal and may under no circumstances be the object of a transfer or handover.
It is up to you to preserve the confidentiality and security of your FAIR PLACE Owner or Representative account login information and it is forbidden for you to disclose your login information to any third party.
If you think or if you have reason to believe that your login information has been lost, stolen, misappropriated or compromised in any way, or in the case of verified or suspected unauthorised use of your FAIR PLACE account, you must immediately inform FAIR PLACE. You are responsible for all the activities carried out using your FAIR PLACE account.
FAIR PLACE cannot be held responsible for incorrect or false information published on an account.
3.2 Booking a seasonal rental property by a Traveller
Travellers who would like to book a property go to the COLLECTION tab to familiarise themselves with all the advertisements published by the Owners or Representatives.
It is not necessary to create a Traveller account, but some personal information will need to be provided to ask to book a Villa in the collection.
The Traveller is responsible for the accuracy of the information provided. FAIR PLACE cannot be held responsible for any incorrect or false information published by a Traveller in order to book a Villa.
Depending on the Owner’s choice or Representative’s choice, the booking may be instantly accepted or be subject to the Owner’s or Representative’s prior agreement.
The availability specified at the bottom of the page is only given as an indication.
FAIR PLACE does not guarantee Travellers of the availability displayed as long as the booking request has not been accepted, and the Traveller has not received an email confirming the booking.
FAIR PLACE cannot be held responsible for the cancellation of a booking after acceptance by the Owner or Representative or refusal of a booking by an Owner or Representative.
The terms (period of notice, paying or free) regarding cancellations are specified by the Owners or Representatives on the Villa advertisement.
Each Owner or Representative has his or her own terms of cancellation.
To book a property through the intermediary of the platform, the Traveller must specify the number of people who wish to occupy the property.
The information entered must be faithful to reality.
It is strictly forbidden for travellers to occupy the property proposed above the capacity specified by the owner or Representative in the advertisement.
In the case of non-compliance with this obligation, the Owner or Representative and FAIR PLACE reserve the right to seek damages.
It is recalled that the advertisement is drafted by the Owner or Representative and that the Owner or Representative is solely responsible for the information provided.
FAIR PLACE cannot be held responsible for any errors or non-compliance with regard to the characteristics specified with the rental property.
Registered Owners or Representatives may at any time ask to unsubscribe on the dedicated page in their personal account. Any cancellation of a subscription to the site will be effective immediately subject to Owner or Representative compliance with the commitments made to travellers who have already booked the property made available for rent through the intermediary of the FAIR PLACE platform fair place, and the conditions of cancellation laid out by the Owner or Representative.
It is exclusively the responsibility of Owners or Representatives to comply with all laws, rules and regulations applicable to their advertisements and to their activity of making a seasonal rental property available.
For example, some cities have adopted laws which prohibit hosting paying travellers for short periods of time.
Owners or Representatives must personally check with the competent authorities of their city, town (or other) whether it is necessary to make certain statements, to obtain an authorisation or all other mandatory formalities for seasonal rental of his or her property.
It is reminded that preparing, distributing or selling food and alcohol is strictly regulated by Law.
It is imperative that any Owner or Representative intending to carry out such activities, and to be in perfect compliance with the Law and regulations, must make contact with the competent authorities to ask for the necessary permissions, or at the very least take legal counsel to be aware of his or her rights and obligations.
FAIR PLACE cannot be held responsible in the event of failure on the part of an Owner or Representative to fulfil his or her legal obligations.
FAIR PLACE reminds each Owner or Representative of the tax and social contribution obligations in relation to seasonal rental of property.
You will also find all the necessary information in the section: Tax and social contribution obligations of owners or Representatives.
Owner or Representative you authorise FAIR PLACE to submit to the tax administration any document demonstrating that it has duly informed you of the income obtained over the year from the seasonal rentals operated through the intermediary of the FAIR PLACE platform.
For any information concerning tax obligations and social contributions related to the seasonal rental of your property, FAIR PLACE invites you to take knowledge of the internet pages whose links are given below:
-http://www.securite-sociale.fr/Vos-droits-et-demarches-dans-le-cadre-des-activites-economiques-entre-particuliers-Article-87
FAIR PLACE also recommends that you take legal advice to ensure that you follow all local and national regulations established regarding the seasonal rental of a real estate property.
8.1 Conditions applicable to advertisements
When you create an advertisement on the FAIR PLACE platform, you must provide accurate and complete information. FAIR PLACE expects its Owners or Representatives to give a description of the property that is faithful to the reality. The dates of availability must be regularly updated by the Owner or Representative so that travellers can take knowledge of the availability without difficulty.
FAIR PLACE reserves the right to ask an Owner or Representative to clarify a listing.
In the case of failure on the part of the Owner or Representative to do so, despite the recommendations of FAIR PLACE, FAIR PLACE reserves the right to delete or suspend the published advertisement or the account of the Owner or Representative.
If FAIR PLACE has any doubt about the compliance of an advertisement with the reality of the property on offer, it may freely decide not to publish the offer. The Owner or Representative will be informed of the reasons for this non-publication and will comply with the recommendations of FAIR PLACE to see the advertisement published. No appeal may be made on this subject against FAIR PLACE that remains the sole entity with power to decide what may or may not be published on the site.
In your capacity as Owner or Representative, you agree to keep the information in your advertisement up to date.
Owners or Representatives are solely responsible for setting the price (applicable taxes included) for their listing ("Price displayed"). Once a Traveller has booked, no higher price than that contained in the booking request can be requested.
Rental or cancellation terms set out in the advertisement must not be contrary to these GCU, and must be consistent with normal usage and regulations in force.
In your capacity as Owner or Representative, when you accept or pre-approve a Traveller’s booking request, you enter into a legally binding agreement with the Traveller in the form of a seasonal rental contract.
You are then required to provide the service or services mentioned in your advertisement on the requested booking date.
You also agree to comply with the national legislation in matters of tax returns and social contributions.
FAIR PLACE recommends that each Owner or Representative take out suitable insurance when renting out their property on a seasonal basis.
FAIR PLACE invites all its Member Owners or Representatives to take knowledge of their insurance policy and invites them to take legal advice to have perfect knowledge of the guarantees and exclusions contained in their insurance policy and whether the insurance policy taken out corresponds to the activity being exercised.
8.2 Content of the Advertisements
You can only list one Accommodation offer per advertisement.
If you choose to request a security deposit for your Accommodation, you must mention this in your advertisement (the "Security deposit"). The Owners or or Representatives are solely responsible for the management of the security deposit and that outside the FAIR PLACE Platform.
FAIR PLACE is not responsible for the administration or the acceptance of any claims of owners or Representativesconcerning security deposits.
When offering a property for rent you must ensure that the proposed lease does not contravene any agreement that you have made with third parties, condominium rules, or other agreement. In your capacity as Owner or Representative Member of the FAIR PLACE platform, you guarantee that your advertisement and behaviour are consistent with all applicable laws (such as the laws of urban planning), tax obligations and other rules and regulations (including obtaining all required permits, licenses and registrations).
If your property is part of a condominium, FAIR PLACE invites you to check whether seasonal rental is an authorised activity within your co-ownership regulations.
FAIR PLACE also invites you to take legal advice to ensure that a seasonal rental activity can be carried out under your care.
Concierge service
Information about the concierge service offered by FAIR PLACE is available by sending a request by email to FAIR PLACE: contact@fairplace.fr
Availing of the concierge service does not offer better visibility of the Villas in the FAIR PLACE collection.
9.1 Conditions applicable to all bookings
Subject to fulfilling all the conditions defined by the Owner or Representative, you can book a property proposed on the FAIR PLACE platform following the appropriate booking procedure, after selecting your chosen Villa in the FAIR PLACE collection and after providing the information requested.
A summary statement of the various fees and the price is presented during the booking procedure (service charges, security deposit, VAT…).
No other additional costs for the same service may be solicited after acceptance of the booking by the Owner or Representative.
When you request to book a Villa, you agree to proceed with the payment of the amounts indicated in the advertisement.
The payment conditions are mentioned below.
Upon receipt of a booking confirmation from FAIR PLACE or from the Owner’s or Representative account, a legally binding agreement (a seasonal rental contract) is drawn up subject to the application of the terms and conditions of cancellation specified in the advertisement or the legally acceptable terms and conditions of cancellation (force majeure…).
Payment of the booking is operated through the intermediary of the platform STRIPE or INGENICO.
By proceeding to payment you agree to the terms and conditions implemented by STRIPE or INGENICO that can be accessed using the following link.
https://stripe.com/fr/legal
https://www.ingenico.com/fr/mentions-legales
In your capacity as a Traveller proceeding to the booking of a Villa, you commit to the fact that the other travellers with whom you will share the Villa comply with all the conditions mentioned herein and in the advertisement of the Villa being booked.
If you make a reservation for an additional traveller who is a minor, you state and guarantee that you are legally authorised to act on behalf of said minor.
9.2 Booking accommodation
A booking of a property confirmed by an Owner or Representative constitutes limited authorisation granted to the Traveller by the owner or Representative to enter, to occupy and to make use of his or her property for the duration of the planned stay.
In your capacity as Traveller, you agree to leave the property at the latest on the date and at the time limit of occupation that the Owner or Representative specified in the advertisement or at another time fixed by mutual agreement between you and the Owner or Representative.
If you remain beyond the time limit of occupation without the agreement of the latter, you are no longer authorised to occupy the property and will be considered as occupying the property without any right or entitlement.
In such a circumstance, the Owner or Representative or his or her representative is entitled to make you leave the property by any means consistent with applicable law.
FAIR PLACE also reserves the right to undertake legal action against you to seek damages and compensation.
If you remain in the property without right or entitlement, you agree to pay, at the request of the Owner or Representative or of FAIR PLACE an occupation fee equal to twice the price displayed per night originally paid for each twenty-four hour period (full or partial) of overrun.
In addition, should you remain without right or entitlement in a Villa you agree to settle all of the applicable charges and taxes.
Legal costs and related costs necessitated by your eviction will also be borne by the Traveller who has lost the right or entitlement to remain.
All of these costs and in the first place the fees for remaining in place without any right or entitlement may be deducted from the security deposit upon request from the Owner or Representative.
Service fees
FAIR PLACE charges the owners or Representative a service fee for each reservation made through the Platform.
The total amount of the reservation must be paid via the INGENICO or STRIPE payment parcel.
The owners or Representatives are solely responsible for their Stripe or Ingenico accounts and any potential disputes relating to payments through the use of these banking partners.
FAIR PLACE will not be responsible in any way in the event of a payment dispute between the traveler and the owner or Representative or even the use of fraudulent cards.
FAIR PLACE will be responsible for connecting the payment gateway allowing owners or agents to receive funds on their INGENICO OR STRIPE account.
The service charges are included in the total rental amount, presented to the Traveler when booking.
The amount of the service charge is 12% all taxes included of the total amount of the reservation, cleaning costs included.
For each rental via FAIRPLACE, the latter will have the right to invoice the Representative or the owner for his connection costs, i.e. a remuneration of 12% including all taxes of this amount.
Damage caused to the Accommodation, disputes between Users
As a Traveller, you are obligated to return the rented Villa (including all personal effects or other property contained therein) in the condition in which you found it on your arrival. You are responsible for your own actions and omissions, and those of any person that you invite into the Villa or animals that you are in your care.
If an Owner or Representative demonstrates that a traveller has caused damage to the Villa or to objects and movable property that furnish it, the Owner or Representative may seek reimbursement of the costs incurred for the purposes of rehabilitation.
If an Owner or Representative complains to FAIR PLACE about damage to his or her property and/or its accessories, the allegedly responsible traveller will be informed by the FAIR PLACE platform and will be able to provide any useful information for responding to the complaint from the Owner or Representative in writing.
Travellers and Owners or Representativesmust make every effort to resolve such difficulties amicably.
In case of refusal by a Traveller to pay the rehabilitation costs, the Owner or Representativemay seek the payment of the said costs by legal means, as well as the reimbursement of legal costs incurred.
If it is demonstrated that the Traveler is responsible for the damage caused, the owner or Representative may deduct from the deposit the sums necessary for the restoration.
In the event of significant damage observed further to a Traveller’s stay, FAIR PLACE invites the Owner or Representative to have the damage assessed by a bailiff (at the Owner’s or Representative expense) or at least to take photographs of the alleged damage.
No delegation is granted to FAIR PLACE to legally pursue at its own expense any travellers who may have caused damage to a Villa, to its furnishings or any of the Villa’s accessories.
The Owner or Representative is the only one to have an interest in and the capacity to prosecute for the payment of the sums requested taking into account the damage observed.
Nevertheless, FAIR PLACE reserves the right to undertake legal proceedings against a Traveller to demand damages and compensation for breach of image.
As a European Union resident, you can access the European Commission online platform for resolving consumer disputes at the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.home.show
If the responsibility of the Traveller is established regarding damage, FAIR PLACE will be authorised to refuse any future booking requests made by this Traveller.
11.1 Security deposit
Within the framework of making a property available for seasonal rental, the Owner or Representative may seek a deposit payment to cover any eventual damage caused by Travellers.
It is imperative that the amount solicited for the security deposit is clearly indicated on the advertisement for the property for rent.
The security deposit must be indicated before finalising the booking.
It is possible that the amount of the security deposit indicated before finalizing the reservation is to be paid to the Owner or Representative on arrival at the Travelers' premises.
The Owners or Representative reserves the right to choose by which means of payment he wishes to request the security deposit.
FAIR PLACE shall not be held responsible for any difficulties regarding the payment or reimbursement of the security deposit.
At the end of the rental period, the owner or Representative has a period which is indicated in the rental contract within which to inform FAIR PLACE about any eventual damage identified.
In such a case, the Passenger's bank details will be kept by the owner or Representative for the time necessary to resolve the difficulty arising from the deterioration observed.
This claim must be supported by photographs and any other element that can demonstrate the reality of the said damage.
The Traveler may ask the Owner or Agent for an estimate attesting to the amount of repairs made necessary and may provide any clarification or explanation that they deem useful.
Unless s/he can demonstrate that s/he (or the persons invited by him or her to the Villa) did not cause this damage, the amount of the repairs or replacement of the damaged item will be levied on the security deposit.
11.2 Information for Travellers
A security deposit may be requested when booking a villa.
The amount of this security deposit is freely chosen by the Owner or Representative and must be clearly indicated in the advertisement.
Owners or Representatives are also allowed to seek a security deposit after the booking has been made.
In the event of a card imprint, your bank details may be kept for up to 30 days after the end of the rental by the Owner or Representative.
In the event of proven damage, the amount of the repairs or the return to the original condition will be levied on the security deposit.
In this particular case, the bank details of the Traveller will be retained by STRIPE for the time required to resolve the situation that has arisen as a result of the damage observed.
FAIR PLACE cannot be held responsible in the event of difficulties regarding the payment or refund of the security deposit.
11.3 Inspection of the premises
After the handover of the keys, Travellers have a period of 48 hours within which to notify, in writing, the Owner or Representative or at FAIR PLACE of any eventual damage observed within the property or any damaged items of furniture.
In the absence of notification of any damage to the Owner or Representative and/or FAIR PLACE, the Villa (or Apartment) will be considered to be in good condition as provided for under article 1731 of the Civil Code.
At the end of the contract, should the Owner or Representative or FAIR PLACE observe any damage within the villa (damaged walls, damaged furnishings, tableware items missing... non-exhaustive list) the amount required to return the property to its previous condition may be levied on the security deposit.
In the absence of degradation, the Traveler's bank details will be deleted by the owner or Representative within thirty (30) days of the end of the rental.
Owners or Representatives and Travellers are responsible for any changes to bookings they have made on the FAIR PLACE platform.
When requesting to change a booking, the Owner or Representative and/or Traveller agree to pay any additional charges and/or taxes associated with the changes.
Travellers can cancel a confirmed booking at any time, subject to the terms and conditions of cancellation in the advertisement.
The owner or Representative will reimburse the Traveller in accordance with the conditions of cancellation. Except in cases of force majeure (defined below), all amounts due to the owner or Representative under the cancellation conditions applicable will be paid in accordance with the conditions defined in the rental contract.
Cases of force majeure accepted by the FAIR PLACE platform that allow a booking to be cancelled without charge are those that are lawfully acceptable.
In case of cancellation of a trip due to force majeure, with request for reimbursement, the Traveller or the Owner or Representative will necessarily have to address the claim to the headquarters of the company FAIR PLACE with an email or letter. FAIR PLACE reserves the right to request the Traveller or Owner or Representative (depending on the case) to provide all proofs of a case of force majeure invoked in support of this request for reimbursement.
If an Owner or Representative cancels a confirmed booking, the Traveller will be reimbursed in full by the owner or Representative and through the intermediary of the STRIPE or INGENICO platform for the total fees paid for this booking.
The owner or Representative may decide, at its sole discretion to cancel a confirmed booking and to proceed to the appropriate refunds and payments.
FAIR PLACE will not have to justify this cancellation and no appeal may be brought against FAIR PLACE in such a circumstance.
After enjoying a stay in the Villa booked, the Traveller can rate the quality of the Villa and comment on the stay.
These comments and ratings will be visible to the public.
These comments and ratings reflect the opinion of the Traveller and not that of FAIR PLACE
The Traveller commits to leaving a fair and honest review, consistent with the reality and is forbidden from any offensive, discriminatory, libellous or defamatory remarks.
The Ratings and Reviews may be unsubstantiated or deceptive. FAIR PLACE cannot be held responsible for any comments published by travellers as a review.
Reviews are filed chronologically.
There is no consideration paid in exchange for leaving a review or commenting on a Villa.
It is strictly forbidden to the Owner or Representative to offer compensation in exchange for a positive review of his or her Villa or a negative review of another Villa.
A random check is operated by FAIR PLACE to ensure that the comments and opinions left by Travellers are not of a defamatory nature, misleading, racist, discriminatory or morally prejudicial (non-exhaustive list).
A review or a comment left by a Traveller who has not actually rented the Villa seasonally can be deleted out of fear that it does not reflect reality.
FAIR PLACE cannot modify an opinion.
FAIR PLACE reserves the right to delete any comment that it considers as not reflecting reality or that is abusive, discriminatory or defamatory.
The payment of the services offered by FAIR PLACE will only be made in euros.
For use of the site FAIR PLACE outside the euro zone, FAIR PLACE may, at its sole discretion, round the figure of amounts payable by Travellers or Owners or Representative up or down.
Travellers are responsible for paying any local taxes (tourist tax, accommodation tax, or other similar taxes required locally or nationally).
It is the Owner’s or Representative responsibility to determine the amount of the various taxes that can be sought by national or local regulations and to proceed to the required payments.
If the Owner or Representative are subject to VAT, the price must be given inclusive of VAT and all required tax returns and payments must be made to the tax administrations.
This tourism or accommodation tax is collected in principle by the Owner or Representative and by FAIR PLACE as an exception.
The tax regulations may impose that we collect tax data.
Updated on: 06/2018.
FAIR PLACE undertakes that the collection and processing of personal information will be carried out in accordance with Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, amended in 2004.
www.fairplace.fr is the subject of a declaration to the CNIL, under the number: 2157371 v 0
In application of this law relating to computers, files and freedoms, the user is informed of the need to collect certain information to operate the service. When registering on the Platform by the Owner or Representative User and when reserving a Villa from the collection by a Traveler, various Personal Data information is requested (Name, first name, postal address, email address, etc.).
In the absence of this data, the service cannot be completed.
The methods of collecting, processing and using this data are presented below in application of the General Regulation on the protection of the privacy of European citizens.
The information collected is kept for the time necessary to settle any dispute between Owner or Representative and Traveler following the reservation of a Villa from the FAIR PLACE Collection.
The information collected is intended for processing the request for a seasonal rental for Travelers and possibly for complaints following this rental.
The information collected from the Owners or Representatives is kept for the duration or the Owner or Representatives wishes to keep his FAIR PLACE account and the time necessary to process any claim following the rental of their property by a FAIR PLACE Traveler.
This information is primarily intended for the establishment of the Owner account, or Representative for processing seasonal rental requests and payment of rents (as mentioned below personal financial data, credit card number or information on bank accounts are only collected by our subcontractor the company STRIPE or INGENICO).
The user can exercise their rights of opposition, access, modification, correction, updating and deletion of their personal data by sending a letter or an email, with a double-sided copy of their national card. of identity, at the headquarters of the company FAIR PLACE, the contact details of which are reproduced below;
The head office :
300 Chemin de la Suquette
06600 ANTIBES
Mail: contact@fairplace.fr
Presentation of the FAIR PLACE platform / site:
FAIR PLACE is a space allowing Travelers to find high-end Villas or apartments located on the French Riviera, rented by their Owners or Representatives.
This space allows Owners and Representatives to place an advertisement for the seasonal rental of real estate belonging to them.
This Privacy Policy applies to the future website and mobile applications of FAIR PLACE in the European Economic Area.
The FAIR PLACE platform is accessible to people over 18 years old.
The information we collect:
You may need to provide us with information at different times. This includes information that can identify you: your first and last name, your telephone number, your date of birth, your nationality and your postal and / or electronic addresses.
The information collected for the payment of reservations is provided by the STRIPE or INGENICO site.
As part of the payment for reservations made by the Traveler, various banking information is requested.
This information is in the custody of the company STRIPE or INGENICO
STRIPE's policy regarding personal data is accessible via the link below:
- https://stripe.com/fr/privacy#translation
https://www.ingenico.com/fr/politique-de-confidentialite
FAIR PLACE does not collect any banking or financial data.
The use of the FAIR PLACE platform cannot currently be done through a social network, no privacy policy related to social networks is therefore presented.
The processing of your personal information by our company:
Information that can identify you, provided by you for the use of the FAIR PLACE platform, is collected, processed, stored and used by members of our team.
Currently our partners who can access your personal data are:
the STRIPE website whose mission is to ensure the payment of the services requested by you;
The INGENICO website whose mission is to ensure the payment of the services requested by you;
the company TOKIDEV, our host who can also intervene to ensure the security of our platform and verify compliance with the general conditions of use.
Our host will have access to your personal information to the extent necessary to perform its functions, but it may not use this data for any other purpose.
Our teams may be required, among other things, to respond to your requests for information or provide tools and services on the Site.
At no time does FAIR PLACE sell or give your personal data (with the exception of its partners mentioned above for the performance of the services requested).
By providing your personal information on our platform, you agree to their collection, transfer, storage and / or processing as defined by these conditions.
When you communicate with travelers, owners or Representatives through our platform, its various exchanges will be accessible by our team and are covered by this data processing policy.
Certain information provided by you, such as comments, is public and can be read by anyone accessing our platform.
Do not enter any information that you want to keep confidential.
FAIR PLACE cannot be held responsible for information disclosed by you and used by third parties.
The use of your personal data:
The main purpose of using your personal data is to provide you with a service that meets your expectations as closely as possible.
Your personal information is used for:
- carrying out the services offered on the website in relation to your request (rental or rental, concierge service),
- ensure the accuracy of your identity,
- bringing together owners or Representatives and travelers,
- get in touch with you in the context of the services requested, a complaint made by a user about you or the updating of our systems,
- improvement of services and our platform,
- provide information and statistics in order to improve the experience and travelers and the visibility of announcements from owners or Representatives,
- detect and prevent any illegal activity that does not comply with the general conditions of use of our platform.
Your personal information may also be disclosed to third parties to enforce our policies, defend and protect the rights of users, owners or Representatives and travelers, or to ensure respect for the property and security of the platform. This information may also be disclosed to third parties in the interest of national security or for law enforcement purposes.
Your personal information may also be used in the context of a dispute arising out of the use of our platform, the rental of a villa, a dispute with an owner, a Representative or a traveler and for the purposes to protect our rights and interests.
Finally, you should be informed that your personal information may also be known to third parties in the following circumstances:
- the publication by you of a film presenting the villa or presenting you as a traveler or owner/Representative
- when you post a comment on our platform,
- when you submit a request for information or rental to an owner or Representative,
- when you use the platform's concierge services, in such a case your personal information such as your name, your first name, your nationality, your date of birth and your address may be disclosed to our partners for the exercise of this mission,
- to any national authority and in particular the tax services competent and authorized to collect taxes of any kind.
In the event of the sale of our company, your information and personal data will be transmitted with all the transferred assets.
Potential buyers will be able to take cognizance of this data and information in the context of the sale.
Acquirers remain subject to this privacy policy.
If the Company's assets are sold separately our database may be subject to independent sale.
In the course of negotiations with potential advertisers or investors, certain information may be disclosed to allow better efficiency of the advertising services offered.
The protection of your personal data:
We do everything we can to make your personal information as secure as possible, however, we cannot compensate for all eventualities, as the world of the Internet is not secure.
Some people may illegally intercept your data even though we have done everything possible to protect it.
It is important that you are aware that we cannot anticipate such attacks in advance.
FAIR PLACE cannot be held responsible for the actions of these malicious people.
To best ensure the security of your account, it is the responsibility of each User to close his session after use, not to disclose his password or any access information to anyone except imperative necessity, to use a password other than those usually used, and in general to do everything possible to secure your connection.
International data transfers:
No international transfer of your data is carried out by FAIR PLACE.
Cookies :
FAIR PLACE does not use COOKIES.
Investigation :
To improve the quality of the services offered, FAIR PLACE may submit a survey to you.
We may use surveys to obtain information about our users. From time to time, we ask for feedback from our users in order to evaluate potential features and services. The decision to take a survey is entirely up to you. We use the information obtained through surveys to improve our services.
The information collected as part of an investigation is kept by us only as long as necessary for the purpose of this investigation.
Phone calls :
Telephone calls with FAIR PLACE are not recorded.
These records are also governed by this Privacy Policy and we store this data in the same way we store other data.
External links :
The FAIR PLACE platform does not offer any links to other websites.
If you notice the presence of a link directing you to other websites, please let us know by sending an email to the address below:
contact@fairplace.com
If any part of the Site directs you to other websites, those websites are not governed by this Privacy Policy. We recommend that you review the privacy statements posted on these other sites to understand their procedures for collecting, using, and disclosing personal information.
Updating his personal information:
You have the possibility to modify or update your personal information directly on your account, accessible on the FAIR PLACE platform or by sending us a letter to the head office (address above) or by email (contact@fairplace.com ).
For any request concerning the use, management, processing or storage of your personal data, please send us an email at the following address: contact@fairplace.com send us a letter to the head office (address above ).
For any other information, please refer to our general conditions of use. You can also take direct contact with our services.
FAIR PLACE is the holder of the intellectual property rights both of the general structure of the platform as well as its content (texts, images, videos, photos... non-exhaustive list).
Any content that appears on the platform is protected by copyright and by rights relating to databases. Any total or partial reproduction of the platform, including any copy of texts, visuals or designs, is prohibited.
Owners or Representatives and Travellers who publish, upload or transmit content, of whatever nature, on or through the intermediary of the platform state they hold the necessary rights to do so.
By publishing, downloading or holding on the platform FAIR PLACE texts, photos... (Non-exhaustive list), Users (Owners/Representatives and Travellers) grant FAIR PLACE non-exclusive, transferable, irrevocable rights to reproduce, translate, broadcast and publish this content by all means, existing or future, free of charge and without limitation as to time.
Users also grant FAIR PLACE the possibility to create derivative works, display or produce in public, in the entire world, by any means and for any use, the different content that is published, downloaded, kept... (non-exhaustive list) on the platform.
Due to the nature of the Internet, FAIR PLACE cannot guarantee uninterrupted and continuous availability and accessibility of the platform.
FAIR PLACE may limit the availability of the platform or of certain areas or features of the platform if necessary.
FAIR PLACE can improve or modify the platform and add new services at any time.
Inability to access the FAIR PLACE platform on the part of an Owner or a Representative or a Traveller cannot be regarded as a fault on the part of FAIR PLACE.
The FAIR PLACE platform may contain links to Internet sites or services proposed by independent third parties.
Any use of these third party services or of these Internet pages is unrelated to FAIR PLACE.
The responsibility of FAIR PLACE cannot be engaged in light of information, of proposed services or accuracy of the content, (without this list being exhaustive) with regard to these sites and third party services.
These third party services may be subject to different conditions of service and different practices in the area of protection of personal data. The links to these third party services cannot be interpreted as an endorsement by FAIR PLACE of these third party services.
As a user of the FAIR PLACE platform, you agree to comply with all of the national rules, regulations and laws, tax obligations and applicable local regulations.
You are forbidden from circumventing these regulations or from contravening the rules discussed herein, or from assisting a third party who seeks to violate or circumvent these rules.
In your capacity as a user of the FAIR PLACE platform (Traveller or Owner/Representative), you are forbidden for making use of the platform for fraudulent purposes, or for purposes other than to proceed to advertising a seasonal rental or to book a Villa from the FAIR PLACE collection.
Use of the FAIR PLACE platform must be done with respect for all other users. It is forbidden to undermine the morals or the dignity of other users of the FAIR PLACE platform.
It is also forbidden to interfere with the correct working of the FAIR PLACE platform by any means whatsoever.
It is strictly forbidden for any User of the platform to send and/or store material containing computer viruses, Trojan horses or other codes, files, agents and computer programmes that are harmful to other users or to the platform.
The User is aware and informed that viruses and other harmful programmes exist that may affect his or her device, and it is up to the User to take all measures of protection.
FAIR PLACE may not be held responsible in the event of contamination of a User’s device by a computer virus (or other form).
In the event of non-compliance with the rules contained in these GCU, FAIR PLACE reserves the right to delete comments and posts and/or disable and/or block the access of the User concerned.
Users of the FAIR PLACE platform must lend their support to FAIR PLACE to enable it to disable or delete the accounts or comments that are not in compliance with these GCU.
FAIR PLACE only has an obligation of means with regard to auditing profiles and comments or opinions of Users.
As a user of the FAIR PLACE platform, if you notice that another User is not behaving appropriately or is contravening the rules contained within these GCU, or is morally non-compliant, you have a duty to inform FAIR PLACE immediately.
FAIR PLACE commits to analysing the situation and to taking those measures that seem most appropriate.
These CGU have been subject to translation. The French version is the only valid version.
Use of the FAIR PLACE platform is carried out at your own risk.
FAIR PLACE cannot be held responsible for any inconvenience caused by the use made of its platform.
You are invited to share with us by email your remarks, comments and ideas (non-exhaustive list) in order to improve the FAIR PLACE platform. No remark, comment or opinion that you send us will be considered confidential.
By sending us your remarks, opinions and comments (non-exhaustive list), you grant us a non-exclusive license, worldwide, copyright-free, irrevocable, perpetual and that can be the subject of a sub-license to use and publish these ideas for any purpose whatsoever, without compensation for you.
If one or more of these stipulations should be deemed void under the terms of a legal or regulatory provision or a judicial decision which has become final, it would be deemed not to be written, but would not lead to the nullity of the other provisions.
The applicable law is French law.